Refund policy

RETURNS & DAMAGE

Every piece in this shop is printed and hand-framed to order in our Kentucky studio. Nothing is pulled off a shelf — your piece is made for you, after you order it.

IF IT ARRIVES DAMAGED, WE MAKE IT RIGHT.

Email a photo to westandwildarchive@gmail.com and we'll get a replacement moving straight away — usually into production the same day. This covers broken glass, creased prints, dented corners and anything else that happens in transit.

No lengthy claims process, no arguing about who's at fault. That's the part most shops make difficult, and we'd rather just fix it.

UNFRAMED PRINTS

Not quite right for the wall? Unframed prints can be returned within 30 days of delivery. Email us and we'll send instructions. Return shipping is the customer's, and the print needs to reach us undamaged.

FRAMED PIECES

Framed pieces are made to order and are final sale, apart from damage — which we always cover, as above. Each frame is cut and assembled for one specific print, so it can't go back on a shelf for someone else.

Because of that, we'd genuinely rather you measure twice than be disappointed:

- Print sizes are the paper size, not the framed size. A framed piece sits roughly 2 inches larger on each side.
- Tape the dimensions on your wall before you order. A 12x18 looks considerably smaller in a room than it does on a screen.
- Screens vary. Colours — particularly deep tones — usually print a little richer and darker than they appear on a bright phone or monitor.

If you're unsure which size suits your space, email us before you order. We'll happily tell you what we'd put on that wall — we do this all day.

HOW REFUNDS ARE ISSUED

Approved refunds go back to the original payment method within 5-7 business days of the return arriving.

QUESTIONS

westandwildarchive@gmail.com — we answer within 24 hours, and there's a real person on the other end.